Refund and Cancellation Policy
Last updated: 3 October 2026
Ringkasan dalam bahasa Melayu
- Cuba dahulu: Minggu 1 setiap kursus percuma.
- Batal bila-bila masa melalui "Manage subscription". Akses kekal hingga akhir tempoh yang telah dibayar.
- Bayaran langganan pertama boleh dipulangkan sepenuhnya jika diminta dalam masa 7 hari.
- Pembaharuan yang tidak disengajakan boleh dipulangkan jika diminta dalam masa 7 hari dan pelajaran belum digunakan selepas pembaharuan.
- Pakej kredit boleh dipulangkan dalam masa 7 hari jika kreditnya belum digunakan.
- Hubungi [email protected]. Versi bahasa Inggeris di bawah ialah versi rasmi.
1. Try before you pay
Week 1 (or Topic 1) of every course is free, with no payment details needed, so you can see how SpeakMelayu works before subscribing.
2. Cancelling your subscription
- Open your lessons, choose "Manage subscription", and cancel in a couple of clicks. You can also email us and we will cancel it for you.
- Cancelling stops future payments. You keep access until the end of the period you have already paid for. We do not charge cancellation fees.
3. Refunds on subscriptions
- First payment: if SpeakMelayu isn't right for you, ask within 7 days of your first subscription payment for a course and we will refund it in full. This applies once per learner per course.
- Renewals: if you meant to cancel but were charged for a new month, ask within 7 days of the renewal. If you have not used that course since the renewal, we will refund it and cancel the subscription.
- Otherwise, we do not give partial refunds for the unused part of a month, but your access continues until the period ends.
4. Refunds on Cikgu AI credit packs
You can ask for a refund of a credit pack within 7 days of buying it if none of its credits have been used. Credits earned through the invite-a-friend programme have no cash value and cannot be refunded.
5. If something goes wrong
If you were charged twice, charged by mistake, or could not use the courses because of a problem on our side, contact us and we will put it right, including a refund where appropriate.
6. How to ask for a refund
Email [email protected] from the address you subscribed with and tell us what you would like refunded. We reply within 3 business days. Approved refunds go back to your original payment method through Stripe and usually appear within 5 to 10 business days, depending on your bank.
7. Your legal rights
This policy does not affect your rights under the Consumer Protection Act 1999 or other applicable law.
See also our Terms of Service and Privacy Policy.